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Special Library Opening Hours

Hong Kong Public Libraries will have special opening hours on 16 February 2026 (Lunar New Year’s Eve) and will be closed whole day from 17 to 19 February 2026 (The First to Third Day of Lunar New Year). All online services and Self-service Library Station services will also be suspended from 0:30 a.m. on 17 February 2026 to 11:59 p.m. on 19 February 2026 for the maintenance work of the library system.

Home > About HKPL >   Frequently Asked Questions

Frequently Asked Questions

Payment by Faster Payment System (FPS)

 

Q.1: Do I need to register before I can pay library fees and charges by FPS?

A.1: No registration is needed. You may simply login to the mobile banking app or digital wallet which supports the FPS QR code payment function and scan the QR code on the payment device of the library.

Q.2: Can I pay only a portion of the fees and charges?

A.2: All fees and charges must be paid in full in a single transaction. Please ensure that your bank account or digital wallet has sufficient remaining value for making payment.

Q.3: Can I pay different types of fees and charges in a single transaction? For example, can I pay overdue fines and charges for reservation of library materials at the same time?

A.3: Due to the limitation in the functions of the payment device of the library, you can only pay one type of fees and charges in each transaction.

Q.4: Will any transaction charge be levied by the Hong Kong Public Libraries on readers for making payment by FPS?

A.4: No.

Q.5: How can I confirm that my payment is successful?

A.5: You may check the transaction history of your bank account or digital wallet.

Q.6: Will I receive a receipt after making payment by FPS?

A.6: A machine-printed receipt will be issued to you upon completion of payment.

Q.7: Can I ask for a refund of the fees and charges paid by FPS?

A.7: No refund will be made except under special circumstances. Refund, if any, will be made to the bank account used for payment or given by way of a cheque.