Mail Items with Insufficient Postage
To contact the Hong Kong Public Libraries by post, please make sure that all mail items bear sufficient postage. The Hong Kong Public Libraries will not accept any underpaid mail items and such items will be handled by the Hongkong Post. For calculation of postage, please refer to the Hongkong Post’s website
You can forward your enquiries, comments, suggestions or complaints by:
- Calling our Customer Hotline: 2921 0208 *#
- Email: firstname.lastname@example.org *
- Calling "1823": 1823 #
- Using 1823 electronic form
* Customer Hotline and email are handled by the "1823" of the Government. Agents of the "1823" will handle your enquiries or complaints as soon as possible or forward the case to concerned library staff to follow up.
# When calling our Customer Hotline or “1823”, you can choose to use Cantonese, Putonghua or English to make your enquiries or complaints. If the line is busy, you may leave your message with the phone recorder and agents of "1823" will call back as soon as possible.