Frequently Asked Questions

Library Materials in Closed Stack

Q1: The Library Catalogue indicates that the status of a searched item is “Closed Stack”. What does it mean?

A1: Library items with the status “Closed Stack” are shelved in stacks located at mobile library offices or the self-service library station office, and they can be made available to readers upon request.

Q2: How to access the library materials in closed stack?

A2: For any item of the mobile libraries, requests can be made at the mobile library stop by providing the item’s title and/or call number. The library staff will then retrieve the requested item from the stack for you to borrow or read at the mobile library stop during their next visit.

For items of self-service library stations, you may call 2891 9355 during office hours for arranging to shelve the item at corresponding library station for borrowing by the public.

Q3: Can I make a reservation for access to library materials in closed stack through the online catalogue?

A3: You cannot make a reservation for access to library materials with “Closed Stack” status through the online catalogue.

Q4: Can mobile library materials with “Closed Stack” status be collected from a designated mobile library stop?

A4: Mobile library materials with “Closed Stack” status are shelved at mobile library offices. You can contact the mobile library office concerned or the staff at the mobile library stop, and provide the title and/or call number of the required item. Arrangement will be made to deliver the item to the designated mobile library stop for you to borrow or read.

Q5: Do I have to pay for making a request to borrow or read a mobile library item with “Closed Stack” status at the mobile library stop which I frequently visit?

A5: No charge is required. You can simply contact the staff at the mobile library stop or the mobile library office concerned, and provide the title and/or call number of the item. Arrangement will be made to retrieve the item from the stack for you to borrow or read during their next visit.