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Internet Reference Enquiry Service

The “Ask a Librarian” service is offered by the Librarians of Reference and Information Enquiry Centre and Reference Libraries of the Hong Kong Public Libraries. It aims to provide guidance to library users on locating authoritative and reliable library resources or other external sources for their questions.

Here you can send us the questions through Internet. Before you ask us, it is worth trying to check the Ask a Librarian FAQs . The answer to your question may already be available on that page.

For information on library services, membership, library account, password, renewal and reservations, comments and suggestions on library services, please phone to 2921 0208* or email to *.
(*Customer Hotline and email are handled by the "1823" of the Government. For details, please visit webpage of Hong Kong Public Libraries – Contact Us )

For enquiries, please refer to the following information:

  • Please click here for contact information of branch libraries or download it here ( PDF or Word ).
  • Please click here for contact information of branch mobile libraries or download it here ( PDF or Word ).
  • You can submit your enquiries on use of library stock, e-Resources or finding reference materials through Ask a Librarian.
  • Multimedia Information System Service Enquiry Phone Number: 2921 2598
  • 24-hour Telephone Renewal Service Phone Number: 2698 0002 / 2827 2833


    Whenever you have a reference question in your mind, just choose a means provided below and ask us! (If you wish to use “e-ME” of “iAM Smart” for form filling, please use an enquiry form conforming to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA requirements.)


    Special libraries with thematic collections set up in the Hong Kong Central Library and Major Libraries of the Hong Kong Public Libraries may provide tailor-made reference resources to support your self-study and research. For the introduction of these collections, please visit the webpage of Special Collections.

    To submit an enquiry on the below subjects, please fill out the respective enquiry form.

    Subject Enquiry on EducationSubject Enquiry on Education

    Subject Enquiry on Hong Kong Oral HistorySubject Enquiry on Hong Kong Oral History

    Subject Enquiry on Sports and FitnessSubject Enquiry on Sports and Fitness

    Subject Enquiry on Food and Nutrition CollectionSubject Enquiry onFood and Nutrition Collection

    Subject Enquiry on Modern Living CollectionSubject Enquiry on Modern Living Collection