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Step-by-Step Guide for Changing Password


To further enhance the security of readers’ online accounts, with effect from 4 March 2019, passwords for login to library online accounts must be at least 8 characters long and contain at least 1 uppercase letter, 1 lowercase letter and 1 digit.

Please follow the steps below to change your password in advance and read about the related FAQ on this arrangement to ensure a smooth login by that time.

The system default password will be the last 4 digits of registered phone number. You should change your password after first time login and avoid perpetual use of the same password. Regular change of password is essential for protection of your personal account, and strong password should be used (minimum length of 8 or more characters, with combination of lowercase & uppercase alphabetic characters and numbers)

Example of strong password: Cuwin100 (Please do not use it as your password)


  1. After login, select My Account, and then click Contact.


  3. Click Change Password on the Contact screen.


  5. Enter your Current Password, New Password and Confirm Password in the boxes provided and click Save.


  7. The message of “Your password has been successfully updated.” will be displayed on screen after completion.