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Password and PIN


Q1: What is the difference between “Password” and “PIN” ?

A1: Readers need to use “Password” to login library accounts when using online services for renewal of library materials or making reservation. When using telephone renewal service, self-charging terminals or self-service library stations, readers need to enter “PIN” for authentication.

Q2: How do I know my “Password” and “PIN” ?

A2: The system default “Password” would be the same as your “PIN”. If you have never changed the Password/PIN in the system, its default value would be the last 4 digits of your registered phone number. If reader uses the default “Password” to login library account, please change your “Password” immediately upon first time login.

Q3: Why there is a need for two different sets of Password/PIN ?

A3: “PIN” is limited to 4 numeric digits in length, whilst “Password” would consist of a combination of at least 8 alphanumeric characters, which could provide stronger online protection for readers.

Q4: How to change password/PIN ?

A4: Readers may go to “Contact Information” tab for changing “Password” or “PIN” after login to their library accounts on the Internet, and strong password should be used (minimum length of 8 or more characters, with combination of lowercase & uppercase alphabetic characters and numbers). Please click here for the “Step-by-Step Guide for Changing Password”. If readers have forgotten their “Password” or “PIN”, please contact library staff for assistance.

Q5: I forgot my password. How do I reset it ?

A5: Readers can go to the Sign-on page and click the “Forgot your password?” link. You will be requested to input the registered email address for the account in order to receive the temporary password after reset. You must request for password reset in person at libraries nearby, if you have forgotten or have not registered your email address.