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Latest arrangement on services of Hong Kong Public Libraries

In view of the latest situation of COVID-19, the Leisure and Cultural Services Department (LCSD) will adopt further measures to maintain social distancing. From 2 December (Wednesday), the Hong Kong Central Library, six major libraries and 31 district libraries with their Students’ Study Room will implement special opening hours to provide limited services including lending and returning of library materials and picking up reserved library materials. 32 small libraries and mobile libraries will be temporarily closed until further notice. Book drop service of the Hong Kong Public Libraries (including service at MTR Central, Kowloon Tong and Nam Cheong stations) and the self-service library stations located at Island East Sports Centre Sitting-out Area, the Hong Kong Cultural Centre and Tsuen Nam Road, Tai Wai will continue to provide services. During the period, public libraries will maintain the precautionary measures which include limiting the number of people entering the library and arranging cleaning break between sessions. Other library facilities including newspapers and periodicals areas, Computer and Information Centres, computer facilities, as well as hiring facilities, will be closed. Please refer to the Details.

Password and PIN

 

Q1: What is the difference between “Password” and “PIN” ?

A1: Readers need to use “Password” to login library accounts when using online services for renewal of library materials or making reservation. When using telephone renewal service, self-charging terminals or self-service library stations, readers need to enter “PIN” for authentication.

Q2: How do I know my “Password” and “PIN” ?

A2: The system default “Password” would be the same as your “PIN”. If you have never changed the Password/PIN in the system, its default value would be the last 4 digits of your registered phone number. If reader uses the default “Password” to login library account, please change your “Password” immediately upon first time login.

Q3: Why there is a need for two different sets of Password/PIN ?

A3: “PIN” is limited to numeric characters only, with at least 4 digits in length, whilst Password would consist of a combination of three types of characters (i.e. at least 8 characters long and contains at least 1 uppercase letter, 1 lowercase letter and 1 digit). Hence, using Password could provide stronger online protection for readers.

Q4: How to change password ?

A4: For change of password, please select [My Account] on the top of the library homepage (www.hkpl.gov.hk) after login, and then click [Change Password]. Please click here for the “Step-by-Step Guide for Changing Password”. On the other hand, there is also a [Change Password] option available in the menu of the "My Library" mobile app. Please be reminded that a strong password must be used (i.e. at least 8 characters long and contains at least 1 uppercase letter, 1 lowercase letter and 1 digit).

Q5: How to change PIN ?

A5: For change of PIN, please go to [My Account] on the library catalogue page after login, select [Contact] tab and then click on [Change PIN]. Please be reminded that only numeric characters will be accepted for PIN.

Q6: I forgot my password. How do I reset it ?

A6: Readers can go to the Sign-on page and click the “Forgot your password?” link. You will be requested to input the registered email address for the account in order to receive the temporary password after reset. You must request for password reset in person at libraries nearby, if you have forgotten or have not registered your email address.