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Password and PIN


Q1: What is the difference between “Password” and “PIN” ?

A1: Readers need to use “Password” to login library accounts when using online services for renewal of library materials or making reservation. When using telephone renewal service, self-charging terminals or self-service library stations, readers need to enter “PIN” for authentication.

Q2: How do I know my “Password” and “PIN” ?

A2: The system default “Password” would be the same as your “PIN”. If you have never changed the Password/PIN in the system, its default value would be the last 4 digits of your registered phone number. If reader uses the default “Password” to login library account, please change your “Password” immediately upon first time login.

Q3: Why there is a need for two different sets of Password/PIN ?

A3: “PIN” is limited to numeric characters only, with at least 4 digits in length, whilst Password would consist of a combination of three types of characters (i.e. at least 8 characters long and contains at least 1 uppercase letter, 1 lowercase letter and 1 digit). Hence, using Password could provide stronger online protection for readers.

Q4: How to change password ?

A4: For change of password, please select [My Account] on the top of the library homepage ( after login, and then click [Change Password]. Please click here for the “Step-by-Step Guide for Changing Password”. On the other hand, there is also a [Change Password] option available in the menu of the "My Library" mobile app. Please be reminded that a strong password must be used (i.e. at least 8 characters long and contains at least 1 uppercase letter, 1 lowercase letter and 1 digit).

Q5: How to change PIN ?

A5: For change of PIN, please go to [My Account] on the library catalogue page after login, select [Contact] tab and then click on [Change PIN]. Please be reminded that only numeric characters will be accepted for PIN.

Q6: I forgot my password. How do I reset it ?

A6: Readers can go to the Sign-on page and click the “Forgot your password?” link. You will be requested to input the registered email address for the account in order to receive the temporary password after reset. You must request for password reset in person at libraries nearby, if you have forgotten or have not registered your email address.