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Opinion Survey on Library Systems and Self Services

 

For the continuous enhancement of the library self-services and the Computer Systems for Hong Kong Public Libraries, we shall be most grateful if you could spare a few minutes to complete this questionnaire. The information you provided in this questionnaire will be kept in strict confidence.

 

1. For the following services,  if you can choose freely, which will be your most favourite channel for using each service?

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2. Which new functions or improvements do you expect to be provided by the library systems? (Allow one or more choice)









3. Have you ever used the new model (RFID-operated) self-checkout machines or self-return facility (Smart Return Station) to borrow or return library materials at one of the following libraries?
[Sha Tin, City Hall, Lockhart Road, Lai Chi Kok, Shun Lee Estate, and Tin Shui Wai North Public Library]


4. Which of the following ways of borrowing items do you think the most convenient to library readers?





5. Which of the following ways of returning items do you think the most convenient to library readers?







6. Will you welcome public libraries to increase RFID-operated self-checkout/ return facilities?



7. Please provide any other suggestion for improvement of the Library Systems.



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-- Thank You for Your Valuable Comments --

 

The information collected will be used by the Hong Kong Public Libraries for the purpose of providing library services only and will be destroyed within 3 months .

 

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