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HKPL welcomes
public views on library services
Readers' feedback is important
and invaluable for enhancing library
services. To establish effective
communication channels with readers,
the Hong kong Public Libraries (HKPL)
holds regular discussions with teacher-librarians
and annual Customer Liaison Group
(CLG) meetings to gauge their views,
opinions and suggestions on library
services.
Meetings with teacher-librarians
From April to June this year, the
HKPL met with the teacher-librarians
of the Kwun Tong district, Yau Tsim
Mong district as well as the Shamshuipo
district to share experience, exchange
views and explore possible areas
of co-operation. Teacher-librarians
from 19 schools participated in
the meetings and contributed their
valuable views on library services
and activities.
Most teachers are satisfied with
the services provided by the public
libraries. Amongst their views,
the block loan service is one of
the most welcomed services in encouraging
students to read more. Some teachers
also found library visits and online
resources on the HKPL website helpful
to their students.
They also suggested the libraries
to offer more search strategy guides
for students, arrange visits to
library technical services such
as the Book Binding Unit. Some teachers
also reflected the increasing need
for digital library services by
their students. The HKPL will follow
up on implementing the suggestions
and comments received.
Walk in and talk to us
This year's Customer Liaison Group
tea gatherings will be held on 20,
21, 27 and 28 November at 30 public
libraries across the territory.
Members of the public are welcome
to participate and give views on
the public library services. Simply
walk in and join any one of the
tea gathering sessions listed on
the schedule. You may also reserve
a seat by completing a form obtainable
from the public libraries. Admission
will be on a first-come, first-served
basis. Participants will receive
a souvenir from the HKPL as a token
of thanks for their contribution.
Readers' concerns are our concerns
HKPL values every suggestion and
comment from our readers. On top
of face-to-face meetings, readers
are also welcome to send us their
views through e-mail, post, fax
or the sugestion box in each library.
Customer Liaison Group Tea Gathering
Schedule http://www.hkpl.gov.hk/05activities/5_clg2004.htm
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