Readers may renew library materials or enquire their borrowing records 24 hours daily through telephone 2827 2833 / 2698 0002

How to Renew or Enquire Borrowed Library Materials by Telephone

1. Dial 2827 2833 / 2698 0002 with a touch tone telephone

2. Enter your library card number and press #

3. Select a language
   (1) for Cantonese
   (2) for Putonghua
   (3) for English

4. Enter your PIN (Personal Identification Number) or the last four digits of your home telephone number and press #

5. Select
   (1) to renew library material(s)
   (2) to enquire on borrowed library material(s)
   (4) to enquire on outstanding charges
   (#) to repeat the instructions
   (*) to end the service

6. If you wish to renew library material(s), please note the number of borrowed item(s) reported by the system and then select one of the following renewal methods:

   Press 1 Renew library material(s) by entering barcode number(s)
   

   • Enter the barcode number of the library material you wish to renew and then press #
   • Select
     (1) confirm to renew the item (note the new due date of the item successfully renewed)
     (2) enter a new barcode number for item renewal
     
   • Follow the above steps to renew another item OR press # to quit and go back to service selection options

   Press 2 Renew all borrowed items
   

• Press (1) confirm to renew all items
  (note the barcode number and new due date of each item successfully renewed)
• Press (*) quit the renewal process and go back to service selection options

Notes for the Telephone Renewal Service

• The system will respond with a new due date for every item of library material successfully renewed.

• Every accompanying item (e.g. floppy disk, CD-ROM etc.) that comes with the library material must be renewed separately.

• Library material(s) CANNOT be renewed through the telephone if:
  

• they are already reserved by another reader;
• they have been renewed repeatedly for 5 times;
• they are overdue;
• the borrower's library record has outstanding fines exceeding the limit.
  

• It is recommended that renewal by telephone be made at least one working day before the due date to allow time for renewing or returning the library material(s) in person at a nearby Hong Kong Public Libraries in case renewal is unsuccessful.

• The new due date is calculated from the day the item is renewed irrespective of the original due date. A new loan period of 14 days applies and will not be extended even if the item is renewed earlier.

• All loan items which cannot be renewed should be returned to the Hong Kong Public Libraries by the due date.  Borrowers must pay the fine for all overdue loan items.

• For enquiries, please call 2928 4547 during office hours.