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Remarks: If readers fail to login the new system for the first time with their usual passwords, please try again by using the last 4 digits of their registered residential telephone numbers as login password. If the problem still cannot be resolved, please contact staff of any nearby public libraries for immediate assistance.

Connection Problem on Internet browsers
If you get a warning message saying "Website Certified by an Unknown Authority" or "Secure Connection Failed" on the browser when using online services, please refer to the following website for instruction on configuring your browser to recognise certificates issued by the Hongkong Post.
http://www.gov.hk/en/about/helpdesk/faq/infosec/index.shtml#q3